Shipping policy

Shipping Policy

Thank you for shopping with EverPaw. Below is everything you need to know about how we ship your order, how long it takes, and what to do if anything goes wrong along the way.

1. Order Processing
Orders are processed and shipped within 1–3 business days after confirmation. Once your order ships, you will receive a tracking number by email so you can follow your package at any time.

2. Shipping Rates & Delivery Times (United States)
- Free shipping on all orders over $75
- Economy Shipping — $4.99 — estimated delivery in 7-15 business days

Delivery times are estimates and may vary by destination. Rates for European orders are calculated at checkout based on your location.

3. Where We Ship
United States: We ship to the continental U.S. only (48 contiguous states) from our global warehouses.
Europe: We ship to all European Union countries — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden — from our dedicated European warehouse for faster delivery. Iceland, Norway, Switzerland and the United Kingdom are also supported, subject to logistics availability.
Other regions: Russia (western regions only), Ukraine (non-conflict zones only), Belarus, Serbia, Bosnia and Herzegovina, Albania, North Macedonia and Montenegro may be served depending on carrier capabilities — please contact us to confirm before ordering.

Shipping restrictions: We cannot ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam or other U.S. remote areas and outlying territories. In Europe, we cannot ship to microstates (e.g., Vatican City, San Marino, Monaco, Andorra), remote islands and territories (e.g., Canary Islands, Madeira, Azores, Faroe Islands, Greenland, Isle of Man, Jersey, Guernsey), or regions restricted by sanctions or conflict. We also cannot deliver to P.O. Boxes or military addresses (APO/FPO).

Not sure whether we can deliver to your address? Email us at EverPawhelp@protonmail.com and we will be happy to check for you.

4. Shipping Partners
We work with reliable carriers including EMS, DPD, GLS, DHL, FedEx, UPS and USPS to make sure your package arrives safely and on time.

5. Address Accuracy
Please double-check your shipping address at checkout. We cannot deliver to P.O. Boxes or military addresses (APO/FPO), and we are not responsible for delays or losses caused by an incorrect or incomplete address.

6. Lost or Damaged Packages
If your package is lost, or your order arrives damaged, please contact us within 48 hours of the delivery date (or expected delivery date) and include your order number plus photos or tracking details where possible. We will work with you to resolve the issue as quickly as we can.

7. Returns & Exchanges
Changed your mind, or picked the wrong size? You have 30 days after receiving your item to request a return or exchange — see our Refund Policy for full details and conditions. To start, email us at EverPawhelp@protonmail.com before sending anything back. Return shipping costs are the customer's responsibility unless the return is due to our error (for example, a wrong or damaged item), in which case we will cover them.

Questions about shipping? Contact us anytime at EverPawhelp@protonmail.com — we usually reply within 1 business day.