EverPaw ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. Domestic orders totaling $60 or more qualify for free shipping. We also ship internationally to any location accessible via UPS. International shipments do not qualify for free shipping and associated import fees apply.

We offer free standard shipping on all domestic orders $60+! Under $60, your shipping rate is calculated at checkout.

For domestic orders, we also offer Shipping Protection for an additional fee. Shipping Protection helps cover packages that are lost, stolen, or damaged during transit and includes a prepaid return shipping label for eligible returns and exchanges.

International Orders typically arrive at their destination country within 10-15days business days. However, once your package has arrived it may be stuck in customs for an unknown amount of time.

Yes!

We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. If your order is shipping to an incorrect address, please email EverPawhelp@protonmail.com.

We begin processing orders shortly after they are placed, so we cannot guarantee that changes or cancellations can be made before your order ships.

If you need to make a change or cancel your order, please contact EverPawhelp@protonmail.com as soon as possible. Our team will do their best to accommodate your request.

For pre-orders, changes or cancellations can only be made during the pre-order period.

If your order has already shipped, please refer to our Return Policy for available return options.

Our Customer Experience team is available Monday–Friday, 9:00 AM–5:00 PM.

Once your order ships, you'll receive a shipping confirmation email with a link to track your order.You can also view your order status anytime by logging into your EverPaw account.Please note that tracking information may take 1–2 business days to update after your order has shipped. If you still have questions, contact us at EverPawhelp@protonmail.com.

Unfortunately sometimes there are delays in the UPS and USPS tracking systems, but they should be rectified within a day or so.

If you see no movement or change for 5 business days, please feel free to reach out to our team at EverPawhelp@protonmail.com.

At this time we accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. We unfortunately do not accept traveler’s checks.

Shipping Protection helps cover packages that are lost, stolen, or damaged during transit. Customers who purchase Shipping Protection are eligible for expedited support and resolution for qualifying shipping issues. Shipping Protection also includes a prepaid return shipping label for eligible returns.

If Shipping Protection is declined, we will still do our best to assist with carrier investigations and package recovery where possible. However, replacement or refund requests for lost, stolen, or damaged packages may be limited and are not guaranteed, and customers are responsible for return shipping costs on eligible returns.

To report a lost, stolen, or damaged package, submit a claim through our at EverPawhelp@protonmail.com.

Items may be returned or exchanged within 30 days of delivery if they have not been used. Products may be carefully tried on to confirm fit, but items that have been used outdoors, soiled, damaged, or show signs of use beyond try-on are not eligible for return or exchange.To start a return or exchange, Please contact us via email:EverPawhelp@protonmail.com

Return shipping costs are the customer’s responsibility. Customers who purchased Shipping Protection receive a prepaid return shipping label for eligible returns. Customers who did not purchase Shipping Protection may purchase a return shipping label through the return portal, and the label cost will be deducted from their refund.

Original shipping charges are non-refundable unless the return is the result of an incorrect, damaged, or defective item.

For all international orders, please reach out to EverPawhelp@protonmail.com to receive details on processing a return for a refund. International orders cannot be exchanged.Please note, orders of $400 or more are final sale and and are not returnable. If interested in placing a wholesale order, please contact our team at EverPawhelp@protonmail.com. If interested in placing a large order for non-wholesale purposes, please contact our team at EverPawhelp@protonmail.com.

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Eligible items may be exchanged within 30 days of delivery through our via email at EverPawhelp@protonmail.com to request an exchange.

Eligible items may be returned or exchanged within 30 days of delivery through our via email at EverPawhelp@protonmail.com to request an exchange. Products may be carefully tried on to confirm fit, but items that have been used outdoors, soiled, damaged, or show signs of use beyond try-on are not eligible for return or exchange.

We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear or a defect on our part. Feel free to reach out to EverPawhelp@protonmail.com to see what we can do for you.

We’ve worked hard to create a set of essentials that are durable and lasting so we offer a 1 year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase due to a manufacturer defect please file a warranty claim through our via email at EverPawhelp@protonmail.com. We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we would love to look into this to help make our products better!

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at EverPawhelp@protonmail.com , and we’ll provide answers (and pup pics probably).

Having a pet gets messy, but all of our items are designed to be easy to clean. In general, a quick hand wash with gentle soap should do the trick, but more detailed care instructions are listed on each product page.

Our products are made in China, with partners who prioritize quality, worker safety, fair wages, and environmental responsibility.